Cha Chee Seng brings with him a wide spectrum of experiences gained from past 18 years of commercial exposure in Asia. Having demonstrated excellence in working across varying cultures like Japan, India and even Australia, he is passionate about leveraging on organizational capabilities and collaboration as well as promoting innovative thinking for team performance and customer relationship enhancement.
As an accredited Project Management Professional and Solution Focused Business Professional, he has successfully spearheaded many strategic customer-focused initiatives, and proactively engaged key stakeholders in numerous large and complex projects in Japan, HK, Singapore, Korea, India, Malaysia and Australia.
With a keen interest in customer relationship management and communication, he has received several awards and great recognition for direct contribution to cost reduction, improved customer experience and significant business growth.
His extensive experience in project management, consulting, training and managing customer relations serves as a solid foundation in understanding and appreciating complex projects and stakeholders management. This unique combination of project knowledge, customer consultancy and training, coupled with unique stakeholder engagement skills, allows him to consult, train and coach customer service professionals and project managers to refine their communication skills and engagement approaches for improved key stakeholders involvement.
His latest passion is to enhance learning experience in project and stakeholder management through the application of Neuro Linguistic Programming (NLP) and Solution Focused Coaching.